The buyer worries about paying a stranger. The seller worries about doing the work and not getting paid. Protect removes both worries at once, and it is on by default.
Your money goes to ErrandDrop, not to the seller. We hold it until you say the job is done.
The seller sees the order is paid and can start with confidence, but the money is not theirs yet and they cannot withdraw it.
The service is carried out, the item is delivered, or the rental is handed over. You can message throughout, and everything stays in the chat.
Only when you say you got what you paid for does the money move to the seller. Until that moment it is still yours.
Full refund if something goes wrong before you confirm. The item never arrived, the work was not done, or it was not what was listed. You get every peso back.
The seller cannot withdraw this until you confirm.
Not just shopping. Protect works across all three sides of the app, which is what makes it different from paying cash on delivery.
Held until the job is finished and you confirm. If the provider does not turn up, you have not lost anything.
Held until the item is in your hands and matches what was listed. Works even when the seller is in another city.
The rental fee is held until handover, and any security hold returns to you once the item is back in good condition.
| Cash meet up | Sending GCash first | ErrandDrop | |
|---|---|---|---|
| Works without meeting | ✗ | ✓ | ✓ |
| Works for services | ✓ | ✓ | ✓ |
| Works for rentals | ✗ | ✗ | ✓ |
| Money held until delivered | ✗ | ✗ | ✓ |
| Refund if it goes wrong | ✗ | ✗ | ✓ |
| Someone to complain to | ✗ | ✗ | ✓ |
Whatever you choose, the money takes the same route: into ErrandDrop, held, then released to the seller when you say so.
GCash
Maya
Visa
Mastercard
QR Ph
Handled by a processor licensed by the Bangko Sentral ng Pilipinas. We never see or store your card or e-wallet details.
Whatever you paid with is where the money returns, usually within a few working days.
You pay the price on the listing. Protect costs you nothing.
Holding the money only helps after something goes wrong. Muni works on the part before that: making sure the people you deal with are real.
Sellers can submit a government ID and a selfie. Muni checks the document, matches the face against it, and flags anything that looks altered before a person reviews it.
Verified sellers carry a badge, and you can see it before you pay.
Muni looks for the patterns that show up before a scam does. Someone pushing you to pay outside the app. A brand new account listing expensive items far below the going rate. A price that changes after you agree.
Muni handles most questions immediately, at any hour, and passes anything it cannot to a person. It can see your orders, so you are not explaining your situation from scratch.
Because the conversation, the offer, the photos and the order all live in one place, a dispute is settled on what actually happened rather than on who argues hardest.
Muni assists our team. It does not make final decisions about verification or disputes on its own, and a person reviews anything that affects your account.
Cash on service is available, and sometimes it is the sensible choice, for a neighbour or someone you already know.
But it is worth being clear: cash is not covered by Protect. The money never passes through us, so we cannot hold it, cannot return it, and cannot guarantee an outcome if something goes wrong. Support can look into it, but there is nothing for us to reverse.
Paying in the app costs you nothing extra and covers all of that.
No. It is on for every order paid through the app, at no extra charge to the buyer.
Payments are handled by a processor licensed by the Bangko Sentral ng Pilipinas. We never see or store your card or e-wallet details.
Orders confirm automatically after a set period, so a seller is not left waiting forever. If there is a real problem, raise it before that window closes and support will step in.
Refunds go back to your original payment method. Most arrive within a few working days, depending on your bank or e-wallet.
Yes. A security hold on a rental is held the same way and returns to you once the owner confirms the item came back in good condition.
Free to download, and no account needed to look around first.
